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Return Information

Return Policy

Please contact us to obtain a Return Goods Authorization (RGA) and directions on how to return products. Products can be returned within 60 days of receipt, and must be returned in 'AS NEW' condition - in its original packaging, never installed and in 100% resalable condition. Products must be returned in the original manufacturers' box and packaging, without any writing/marking on the packaging, and must contain all pieces. Please call us at 800-638-8875, option 2, to obtain a Return Goods Authorization (RGA). RGA requests are processed within 24-72 hours, and you will receive instructions via email. Once an RGA number and return label is issued, the product needs to be returned within 30 days. Ferguson will pay for return shipping.

Products purchased online cannot be returned to your local Ferguson location and need an RGA to qualify for a refund.

Return Process

If you received an Electronic Return Label (ERL), please attach it to the outer box over the original label and drop it off at your local UPS location. Please do not attach the label to the manufacturer's box. If you have not received your RGA within 48 hours, please check your junk or spam folder, as the label will be emailed from UPS directly.

Refunds

Returns successfully inspected for resalable condition will result in a full merchandise refund (there is no restocking fee). Initial shipping charges are not refundable. Refunds are processed within 7-10 business days of receipt and are issued to your original method of payment.

Cancellation Policy

You may cancel your order and receive a full refund provided your order has not shipped. Most orders ship the same day they are received. Customer Service can provide the latest status of your order and advise if the order can be cancelled. Once an item is shipped the terms of our Returns Policy take effect.

Product Defects

FergusonShowrooms.com sells only quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. If you have purchased a product from us and you find it to be defective within the first year of use, please contact our customer service department at FergusonShowrooms.com for assistance in processing your warranty claim. If you have a purchased a product from us or if you have purchased a product from another retailer and you find it to be defective after the first year of use please contact the manufacturer directly.

Manufacturer Contact

Manufacturer
Telephone / Email Address
American Standard
800-442-1902
Bemis (Church Seats)
888-722-6488
Bertch
319-296-2987
Blanco
888-668-6201
Brasstech
949-417-5207
Broan
800-558-1711
Brizo
877-345-BRIZO
Chicago Faucets
847-803-5000
Clarke
800-426-8964
CSI (Creative Specialities by Moen)
800-289-6636
Danze
888-328-2383
Decolav
866-332-6528
Delta Faucet
800-345-3358
Dreamline Showers
866-731-8378
Duravit
888-387-2848
DXV
800-227-2734
Elkay
800-476-4106
Fairmont Design
714-670-1171
Fortis
709-737-2800
Franke
800-626-5771
Gatco
800-227-5640
Geberit Plumbing
847-803-5000
Ginger
949-417-5207
Graff
800-954-4723
Grohe
866-948-1379
Hansgrohe
800-334-0455
HydroSystems
661-775-0686
Infinity Drains
516-767-6786
In-Sink-Erator
800-558-5700
Jacuzzi
800-288-4002
Jensen
800-288-4002
Kaldewei
866-822-2527
Kallista
888-452-5547
Kohler
800-456-4537
LinkaSink
866-395-8377
Moen
800-289-6636
Motiv
949-417-5207
MRSteam
800-767-8326 (East Coast) / 800-727-8326 (West Coast)
MTI
800-783-8827
Native Trails
800-786-0862
Newport Brass
949-417-5207
Nutone
888-336-6151
Panasonic
201-558-0901
Pfister
800-732-8238
PROFLO
800-221-3379
Robern
800-877-2376
Rohl
800-777-9762
Saniflo
800-571-8191
Signature Hardware
866-855-2284
Steamist
800-57SMIST
Sterling
800-STERLING
Strasser
800-445-0494
Swanstone
800-325-7008
Thermasol
800-776-0711
Thompson Traders
336-272-3003
Uttermost
800-678-5486
Victoria & Albert
800-421-7189
Watermark
718-257-2800
Zucchetti
877-756-4533
Manufacturer
Telephone / Email Address
AFX Lighting
847-249-5970
Allegri
800-525-2655
Alternating Current
702-792-6900
Ambiance Lighting
800-347-5483
Capital Lighting
614-841-1200
Corbett
626-336-4511
Craftmade
866-203-5392
Crystorama
516-931-9090
CSL Lighting
845-561-5003
Currey & Company
877-768-6428
Dimond
866-344-3875
Elan
855-226-7169
Elegant Lighting
888-388-3390
Elk Lighting
800-613-3261
ET2
626-956-4200
Eurofase Lighting
800-660-5391
Fanimation
888-567-2055
Feiss
800-969-3347
Fine Art Lamps
305-821-3850
Fredrick Ramond
800-446-5539
Gatco
800-227-5640
George Kovacs
800-221-7977
Hinkley
440-653-5500
Hubbardton Forge
800-826-4766
Hudson Valley Lighting
845-561-0300
Juno
800-922-9641
Justice Design
213-437-0102
Kalco
800-525-2655
Kichler
888-558-5706
LBL Lighting
847-626-6300
Maxim
800-486-2946 Ext 1321
Metropolitan
212-545-0032
Millennium Lighting
866-432-6190
Minka Aire
800-221-7977
Minka Lighting
800-221-7977
Mitzi
845-561-0300
Monte Carlo Fans
800-519-4092
Nora Lighting
800-686-6672
Nuvo Lighting
800-437-2826
Park Harbor
800-221-3379
Progress
800-447-0573
Satco
800-437-2826
Schonbek
866-344-3875
Sea Gull
800-347-5483
Sonneman Lighting
845-926-5469
Sterling Industries
800-613-3261
Tech Lighting
847-410-4400
Troy Lighting
845-561-5003
Varaluz
702-792-6900
Visual Comfort
713-686-5999
WAC Lighting
800-526-2588
Manufacturer
Telephone / Email Address
AGA
800-223-3900
Alfresco
888-383-8800
Amana
866-616-2664
Asko
800-898-1879
Avallon
866-471-7427
Bertazzoni
866-905-0010
Best
888-328-9092
BlueStar
610-376-7479
Bosch
917-421-7209
Broan
800-558-1711
Cove
800-222-7820
Coyote Grill
855-520-1559
Dacor
626-799-1000
Edgestar
866-319-5473
Electrolux
877-435-3287
Fisher & Paykel
888-936-7872
Frigidaire
800-374-4432
Gaggenau
877-442-4436
GE
800-432-2737
GE Cafe Series
800-432-2737
GE Monogram
800-432-2737
GE Profile Series
800-432-2737
Ilve
866-844-6566
JennAir
800-536-6247
KitchenAid
800-422-1230
Koldfront
866-319-5473
LG
800-243-0000
Liebherr
866-543-2437
Lynx
888-289-5969
Marvel
800-223-3900
Maytag
800-344-1274
Miele
888-99-MIELE
Perlick
800-558-5592
Scotsman
847-215-4500
Sub-Zero
800-222-7820
Thermador
800-735-4328
TRUE
888-616-8783
U-Line
800-779-2547
Vent-A-Hood
800-331-2492
Viking
888-845-4641
Whirlpool
866-698-2538
Wolf
800-222-7820
Zephyr
844-GET-ZEPH
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